Policy

Refund Policy

1. Who you are buying from

This store is operated by Ogiaveridioncore, GW0095-4795. Support is handled at ogiaveridioncore@gmail.com. We answer support requests within 48 hours.

The AI Mastery Series is sold through a third party checkout provider, which processes the payment, handles the applicable tax, and delivers your files. Your card or mobile money statement may show that provider's name rather than ours.

2. What you are buying

You are buying digital files: one book, or a bundle of three books. Delivery is instant and automatic. The moment payment is confirmed, you receive a download link, and a copy of that link is sent to the email address you used at checkout.

Because the files are digital, there is nothing to ship and nothing to return. That is why the rules below are about delivery and access rather than about returning a parcel.

3. If something goes wrong with delivery

You are entitled to a working copy of what you paid for. If any of the following happens, we will put it right:

• You paid, but no download link arrived.
• The link arrived, but the file will not open on your device.
• You received a different book from the one you ordered.
• You received the bundle, but one of the three books is missing or incomplete.

We will first send you a fresh link or a working file. If we cannot get a working copy to you within 7 days of your first message, you get a full refund, and you do not have to ask twice.

4. Change of mind

United Kingdom and European Union

As a consumer in the United Kingdom or the European Union you have a statutory right to withdraw from a distance purchase within 14 days, without giving a reason.

For digital content supplied immediately, that right is lost once supply has begun, but only where you gave your express consent to immediate access and acknowledged that you would lose the right to withdraw. You give that consent at checkout when you choose instant download. The checkout provider records it. This is the standard mechanism under the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive, and it is why the button says what it says rather than simply "Buy".

If you have not yet downloaded your files, tell us within 14 days and we will cancel and refund in full. If you have downloaded them, the right has been used up, but section 3 still applies in full, and section 5 still applies.

Outside the UK and the EU

Outside the UK and the EU there is generally no statutory cooling off period for instant digital downloads. Our own policy is more generous than the law requires, and it is the one in the short version above: if a file does not arrive or will not open, we fix it or we refund it.

If you bought the wrong book by mistake and have not downloaded it, tell us within 7 days and we will swap it or refund it.

5. Our goodwill refund

If you have read the book and it is genuinely not what this page described, write to us within 14 days of purchase and tell us in one or two sentences what you expected. We will refund you. We ask for the reason only so we can fix the page, not so we can argue with you.

We reserve the right to decline a goodwill refund where the same buyer has already received one on a previous order, or where there is clear evidence that the files have been redistributed.

6. What we do not refund

7. How to ask for a refund

1. Email ogiaveridioncore@gmail.com from the address you used at checkout, or include it in the message.
2. Put the word Refund in the subject line.
3. Include your order reference, and one line about what went wrong.
4. If a file would not open, tell us the device and the app you used. That is often enough for us to fix it and save you the trouble of a refund.

We reply within two working days. If your request is covered by section 3, we do not ask you to justify it.

8. How the money comes back

Refunds are returned to the original payment method: the same card, the same mobile money wallet, or the same bank account that paid. We cannot send a refund to a different destination.

The checkout provider processes the refund, so the timing is theirs. In most cases the money is visible within 5 to 10 working days, and mobile money is usually faster than a card. Any tax charged on the original purchase is refunded with it.

9. Chargebacks and disputes

If something is wrong, message us before you contact your bank. A chargeback takes weeks, and we can usually resolve the same problem in two days. We will never treat a genuine complaint as bad faith.

We may contest a chargeback where the delivery record shows the files were downloaded and section 3 was never raised with us, because that is the one case where the record is clear.

10. Your statutory rights

Nothing in this policy reduces a right you have under the law of the country you live in. Where this policy and your local consumer law disagree, your local law applies.

11. Changes to this policy

If this policy changes, the change applies to purchases made after the new effective date. The version and date at the top of this page tell you which version applies to your order.

12. Questions

Write to ogiaveridioncore@gmail.com. If your question is about a file that will not open, mention the device in the first message and you will usually have a working file the same day.